If you had to pay for a service yourself, which you should have received from us,or if you were entitled to funding you did not receive, we will usually aim to make good what you have lost. Construction sites are a very common source of noise pollution. This policy outlines the Council’s process for dealing with complaints and other customer feedback such as compliments and comments and explains what we do with the feedback we receive. See our Top tips for making a complaint. Please provide a reason and any suggestions you feel are necessary in helping us improve the web page. 4. You can make your complaint in any of the following ways: Visit one of our One4all Centres based in Aberdare, Mountain Ash, Porth, Pontypridd or Treorchy. Copies of this policy and the complaint form will be made available in alternative languages, audio, large print and Braille, upon request. You also could call the Pattaya City Police directly (not the number for emergency calls). Neck muscles can be strained from poor posture — whether it's leaning over your computer or hunching over your workbench. If this is the case we will contact you to agree a revised timescale which should be no longer than 3 months following the date of your original complaint. All comments are looked at and considered by the relevant service areas. As a Council we value all customer feedback good or bad and use this information to both improve and develop services to meet the needs of both customers and local communities. You will however have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements – for example, if you have a disability such as hearing or vision loss. Officers can assess whether the noise is a statutory nuisance and what action can be taken. If we have got things wrong or failed to deliver a service that you are entitled to then we will apologise and try and put things right. This should usually be within 12 weeks but may be longer for social care complaints that follow a statutory process. If you are approaching us for a service or reporting a problem for the first time, (e.g. In Northern Ireland 'domestic noise' accounted for 79% of 11000 complaints made to local authorities in 2016, whereas traffic noise accounted for only 1.7% of these complaints 2. This can be things like abusive or threatening behaviour, loud music, drug misuse, vandalism, graffiti, or dumping of rubbish. If possible they may be able to resolve the issue for you there and then. Noise nuisance is covered by Part III of the Environmental Protection Act 1990. Unless a complaint is of a very serious nature we expect all complaints to be dealt with initially at Stage 1. 6. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb). You can report an incident of noise pollution online. On completion of your complaint we will provide you with a formal written response detailing our findings and explaining how we reached our conclusions. It is possible that refusal to allow access to information we hold may mean that we cannot continue to investigate some or all of the issues you have raised. Compliments are important as it enables us to evaluate how well our services are being delivered and recognise staff who may go over and above what is expected to give residents and visitors a positive experience. We will accept our mistakes where we have made them and will always apologise where it is appropriate to do so. If your complaint covers more than one body e.g. A Stage 2 complaint enables you to escalate the matter if you remain dissatisfied with the outcome at Stage 1. If we will detect an elevated risk of acquiring non-auditory health complaints or diseases due to the exposition to aircraft noise, we aim to determine the dose-response-relationship of acquiring non-auditory health complaints or diseases. As a Council we have to adapt to changes in society, take account of financial pressures and prioritise. • the supply of personal ear protection (ear muffs and plugs) and details of its maintenance and replacement • complaints by employees about the effects of noise • action taken in respect of such complaints. If you need extra assistance, we will try to put you in touch with someone who can help. The Investigating Officer will review the information provided at Stage 1 and may contact you to clarify matters and to discuss your desired outcome. Even at the best setting I could get the DPX2, it was not arguable from other riders that tested the bike that it was much harsher (and louder from the noise of the shock) than the Super Deluxe. Rhondda Cynon Taf County Borough Council is committed to providing the best possible services to customers, residents and visitors to the Borough. Aircraft noise is excluded from Part III of the Environmental Protection Act 1990, which means that we have no direct responsibility in relation to noise from aircraft departing or landing. Officers are aware of the Welsh Language Standards having attended training, and this Complaints and Concerns Policy via briefings. If we did not provide a service you should have received, we will aim to provide it if that is possible. Other areas where this policy does not apply can be found in Appendix B at the end of this guidance. If you have lost out as a result of a mistake on our part, we will try to put you back in the position you would have been in, had we got the matter right. For example, pre-fabricatin… A Stage 1 complaint (also referred to as informal resolution) is the quickest and often the most effective way of dealing with your complaint. Compliments and comments received online will be acknowledged automatically but other communications, given the number that are received, may not generate a response. We share and promote examples of good practice across service areas and use your feedback to understand what is important to our customers. Noise accounts for most of the complaints that local councils and the Environment Agency receive about environmental pollution, and is a major source of stress. All service improvements identified from complaints are logged and monitored by the Customer Feedback and Engagement Team and examples of these will be made publicly available on the ‘you said we did’ section of the Council’s website. Noise from industrial sites is also covered by the statutory nuisance provisions of Part III the Environmental Protection Act 1990. Nash had originally intended the barracks to be situated in the northern area of the park, well away from the residential area, and separated from the rest of the park by Regent's Canal. If they fail to comply with this notice then they will be prosecuted. This is different from a single-agency complaints process which looks at faults in the way an agency responded. The Council, as this policy has already referred to, will make sure that the investigating officers consult with any relevant legislation before determining whether the authority or service area has acted in accordance with legislative requirements or in line with approved policies and procedures. If the complaint is about a body working on our behalf, for example, a specialist company contracted by the Authority you may wish to raise the matter with them first however, should you wish to raise the matter with us on a formal basis, we will look into the complaint and respond to you. This is because it’s better to look into your concerns while the issues are still fresh in everyone’s mind. It is the national hotline for complaints. Complaints about excessive noise are investigated by officers who can take action if the noise is considered to be a statutory nuisance. Contact us by telephone to make your complaint on: 01443 425005, Write a letter to us at : Customer Feedback, BSU, Ty Elai, Williamstown, Tonypandy, RCT, CF40 1NY. Should you fail to respond and agree/clarify issues within 28 days, the complaint will be closed and a letter to this effect will be sent to you. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than 12 months ago.). The response has not addressed all the issues raised as part of your complaint. Writing to: The Welsh Language Commissioner, Market Chambers, 5-7 St Mary Street, Cardiff CF10 1AT. Rhondda Cynon Taf County Borough Council and South Wales Police,we will usually work with them to decide who should take a lead in dealing with the matter. Excessive noise from neighbours can be frustrating and can cause a lot of unnecessary stress and worry. You believe that your complaint has not received adequate or proper consideration or is based on incorrect or factually inaccurate information. Rhondda Cynon Taf recognise the importance of working together with our residents to better understand the needs of our communities. Stage 2 complaints will be dealt with by a senior officer within the Council and may be independent to the service your complaint relates to. The nuisance law does not specify days or times when you can or cannot do something, nor does it prescribe certain decibel (loudness) limits for noise … Complaints regarding a school are also dealt with under separate procedures and in the first instance you should approach the Head teacher of the school concerned. If you would like to make a formal complaint please visit our Comments, Compliments and Complaints procedure page for details. Noise pollution, unwanted or excessive sound that can have deleterious effects on human health, wildlife, and environmental quality. If it can't be resolved informally, your local council will deal with complaints of excessive or unreasonable noise. The Community Trigger process is more of an attempt to ultimately fix the problem and stop the anti-social behaviour. Help us improve - don't include personal or financial information, e.g. If we have got things wrong or failed to deliver a service that you are entitled to … Noisy neighbours account for half the complaints received by local authorities in the UK1. When does noise become a nuisance? As a Council Rhondda Cynon Taf is committed to dealing effectively with any concerns or complaints you may have about our service and aim to put right  mistakes as quickly as we can. Occasionally specific complaint issues may warrant clarification, for example when written complaints are long, unspecific, or when complex complaints taken by telephone have been noted and require clarification. If you are a business that wants to suppress sound for workers, see how to control and reduce noise at work.. I KNOW I wasn’t the only one to feel tearful seeing people receive the Covid vaccination on “V-Day” yesterday morning. Whilst we are committed to resolving complaints it is not always possible to meet every customer’s expectations. Where this approach fails we can serve a notice on the offending party requiring them to abate the nuisance. The information from customers enables us to evaluate whether we are providing essential services well and where we need to make improvements. whether a particular noise, odour, smoke or other intrusion constitutes a legal nuisance, or is simply an annoyance that a complainant must put up with. If as part of the investigation of your complaint we identify failings we will explain how we plan to put things right and/or make improvements to prevent a similar occurrence in the future. In many cases, the person making the noise is unaware that they are causing a problem and therefore the problem can be sorted out quite quickly by an informal visit from an Environmental Health Officer. We will formally acknowledge your complaint within 5 working days and will usually reply to you in the same way you communicated with us. If you have a suggestion as to how the Council could improve or want to comment, good or bad, about any aspect of Council Services you can do so through the Customer Feedback Scheme. Telephone: 01443 425001Emergency Out of Hours Telephone: 01443 425011, Email: PublicHealthProjectSupport@Rhondda-cynon-taff.gov.uk. Wherever possible we believe it’s best to deal with things straight away rather than try to sort them out later. Some noise can be avoided, or at least reduced. If you have not had a response within a reasonable time. Officers will follow this corporate approach when dealing with a complaint concerning the Welsh Language and our Standards and are able to consult with the authority’s Compliance Officer and Service Manager for the Welsh Language for further advice. We also aim to learn from our mistakes and use the information we gain to improve our services. You will then be notified of the officer responsible for communicating with you while your complaint is being considered. Help us improve - don't include personal or financial information, e.g. If you are dealing with a member of Council staff they can help you make your complaint known to us. The noise may need to be witnessed a number of times. They may also discuss the situation with Council staff and for some complaints may need to look at information we hold on you. To specify the research … Rhondda Cynon Taf, or RCT, is a county borough in south Wales. The Customer Feedback Scheme provides an opportunity for both residents and visitors to Rhondda Cynon Taf to tell the Council what we do well, make suggestions for improvements and if dissatisfied with a service, to make a complaint. If you feel that the complaint has not been resolved satisfactorily or that someone is interfering with your freedom to use Welsh, you may complain directly to the Welsh Language Commissioner. FMF 4.1 RCT 4 Stroke Dirt Bike Exhaust System We are kicking off with another industry favourite, the FMF 4.1 RCT system. Telephone No: 02920 445 030 (local rate) or 08442 640 670 (standard rate), or by Fax No: 08442 640 680. Provide information on what to do if you remain dissatisfied. If it is decided that the noise is a nuisance then an abatement notice will be served on the person responsible for the noise. As a minimum standard we expect the response to your complaint to: Should you remain dissatisfied with the response to your complaint at Stage 1 and we have been unable to provide a resolution to the issues you have raised you can request that your complaint be considered at Stage 2. ASB Help is a registered charity in England and Wales set up to provide advice and support to victims of anti-social behaviour. History. Request a copy of our feedback form from the member of staff you are already in contact with. An other hotline for complaints is the 1111. However the Super Deluxe is much better and easier to setup to tune it for your riding needs. If your neighbour has complained about noise, pets, vandalism or rubbish, you should check you’re not doing anything that counts as ‘anti social behaviour’. If you are not happy for the Investigating Officer to view information we hold on you then you should let us know when you make your complaint. You can contact the Welsh Language Commissioner by: If we do not succeed in resolving your complaint, you may complain to the Public Services Ombudsman for Wales. If you would like to make a formal complaint please visit our Comments, Compliments and Complaints procedure page for details. We will invoke our Unreasonably Persistent Customer policy to manage situations when a person’s behaviour in relation to their complaint is considered unreasonable or unacceptable, or when the nature/ frequency of their contact takes up a disproportionate amount of time. There are two stages to the Council’s complaints procedure: The Council reserve the right to escalate serious matters straight to Stage 2 should it feel this is necessary based on the nature and seriousness of the issues raised. Alternatively call in to any of our reception centres who hold a copy of the Commissioners Guide to making a complaint. You should in the first instance give us the opportunity to respond to your request and wherever possibly rectify the problem. More serious anti-social behaviour can include hate-related incidents, physical violence, domestic abuse, drug dealing or criminal offences. In many cases, the person making the noise is unaware that they are causing a problem and therefore the problem can be sorted out quite quickly by an informal visit from an Environmental Health Officer.Where this approach fails we can serve a notice on the offending party requiring them to abate the nuisance. If you are over the age of 60, you can get advice and assistance from the Older   People’s Commissioner for Wales, whose contact details are: The Older People’s Commissioner for Wales, Cambrian Buildings, Mount Stuart Square, Butetown, Cardiff CF10 5FL. Normally, we will only be able to look at your concerns if you tell us about them within 6 months. If you have experienced a good service from the Council, had a good experience at one of our events or want to praise one of our staff for doing a good job you can use the Customer Feedback Scheme to make a compliment. Excessive noise from neighbours can be frustrating and can cause a lot of unnecessary stress and worry. This means that we have to prove that the noise is prejudicial to health and/or is causing an unreasonable and persistent disturbance to your lifestyle. These are dealt with separately under a different policy, guidance and legislation. Noise from commercial premises is often dealt with in the same way as that from a domestic premises. Qualified acousticians use noise impact assessments as a public safety tool to forecast the potential for neighbor complaints, and implement corrective measures when found. 2. You can make a comment or compliment in the following ways: Whilst we encourage both compliments and comments it is not possible to respond to each one that we receive. This policy does not apply to complaints about Social Services. We acknowledge that despite our best efforts sometimes things go wrong and when this happens we want to put things right. of noise complaints Number of noise complaints per 10,000 population Number noise notices served Number prosecutions related to noise Full Time Equivalent (FTE) staff working on noise and nuisance Anglesey 69,961 89 13 1 0 3 Blaenau Gwent 69,713 378 54 2 0 0.8 Bridgend 144,876 1109 77 20 0 1.5 Caerphilly 181,019 1434 79 35 - 6 How we deal with noise complaints Domestic - loud music, barking dogs, DIY Commercial - construction sites, licensed premises House and car alarms Buskers Street noise Noise from military or civil aircraft Diary sheets Report a noise nuisance How to keep your noise down. Anti-social behaviour (ASB) and neighbour nuisance are terms that describe behaviours that can affect and upset other people. If this is not possible and the matter requires further investigation the relevant service area will look at the complaint and provide a response wherever possible within 10 working days. MEASURING NOISE You may however escalate your complaint to Stage 2 of the process when: You are required to provide a detailed explanation of why you think your complaint was not properly addressed at Stage 1, together with your desired outcome. It’s likely to be anti social behaviour if it causes ‘nuisance and annoyance’ to your neighbour, for example playing loud music late at night or putting rubbish in their garden. The Authority will not deal with complaints in respect of certain incidents such as one off parties and barbecues. Noise from construction sites is also covered by the statutory nuisance provisions of Part III the Environmental Protection Act 1990. On occasions it can cause annoyance and stress for many people and this unwanted sound is referred to as noise. 3 3.4 The Noise Regulations do not apply to: members of the public exposed to noise from their non-work activities, or making an informed choice to go to noisy places; low-level noise which is a nuisance but causes no risk of hearing damage. This can mean that services and the way we deliver them also has to adapt to ensure that we are making best use of resources whilst continuing to meet the needs of our customers and the most vulnerable in our communities. Our definition of evidence-based policing 1; In an evidence-based policing approach, police officers and staff create, review and use the best available evidence … As a Council Rhondda Cynon Taf is committed to dealing effectively with any concerns or complaints you may have about our service and aim to put right mistakes as quickly as we can. We will make sure that your dealings with us in the future do not suffer just because you have expressed a concern or made a complaint. We believe you have the right to be heard, understood and respected however, we also consider that our staff have the same rights and therefore expect you to be polite and courteous in your dealings with us. If we did not do something well, we will aim to put it right. If your problem has not been put right. Feedback and complaints about the NHS website. reporting a faulty street light, missed bin or pot hole) then this policy does not apply. We will not tolerate aggressive or abusive behaviour, unreasonable actions, demands or persistence. For the health and safety of those on-site. Complaints that have followed Council Policy and/or are based on properly made decisions cannot be considered at Stage 2. Request a copy of our feedback form from the member of staff you are already in contact with. This type of query is logged as a ‘service request’. We aim to have complaint forms available at all of our reception areas, libraries and other Council run facilities. If you are under the age of 18 you can get advice and assistance from the Children’s Commissioner for Wales, whose contact details are: We accept that in times of trouble or distress people may act out of character and that there may have been upsetting or distressing circumstances leading up to a complaint. We pride ourselves on delivering services well and having staff that are committed to doing a good job. You should go through all stages of their complaints procedure. Comprising of the RCT slip-on exhaust and a choice of two headers, the 4.1 RCT is the first choice for many teams in AMA Supercross Series, AMA Motocross Series, FIM Motocross of Nations and Monster Energy Cup. The Ombudsman is independent of all public bodies and can look into your complaint if you believe that you personally, or the person on whose behalf you are complaining: We take complaints seriously and try to learn from any mistakes that we have made. Osteoarthritis also is a common cause of neck pain.Rarely, neck pain can be a symptom of a more serious problem.